Upon completion of the prescribed Train Customer Service.com or Learn Customer Service Online.com curriculum and meeting other qualifications as noted below, the student will be awarded a certificate testifying to this accomplishment. This certificate provides formal recognition of your accomplishments.
Qualifications: For this level certification, the candidate must complete all courses with a minimum of 70% passing grade on each of the tests following each course within a 24 months of the initial test score. Courses and tests may be re-taken.
To receive the certificate: E-mail firstname.lastname@example.org with "LCSO certificate request" in the subject line and we will email your certificate to you. There is no additional charge to receive the certificate.
Train Customer Serivce.com and Learn Customer Service Online.com Curriculum are the same.
Mission Critical Knowledge Skills and Strategies
- Telephone Etiquette
- Business Email Etiquette
- Trust and Rapport Building
- Active Listening Skills
- Problem Solving
- Defusing Anger
- Interpersonal Communications Strategies
- Managing Customer Expectations
- Stress Control
- Goal Setting
- Creating Customer Loyalty