More and more companies in competitive markets are beginning to recognize that repeat business is directly influenced by how their employees interact with their customers.

Still today, finding a company that excels in customer service is not all that easy. Finding a company that wants to be recognized for customer service excellence that does not provide continuous training in these skill sets just simply doesn't exist.

Training investments made in the core observable competencies have immediate and financially measurable bottom-line results.

Hear the presentation made to the ASTD International Conference about how the mission critical courses were customized for an international oil company and the results they achieved - including a financial return of six times the investment during the first year.

Learn Customer Service Online provides front-line customer service professionals with observable, measurable "mission critical" skills training they need.

These short courses are taught in an interactive, engaging and easy to navigate format and are offered at a very low cost. And, they meet the instructional design and interactivity certification standards set forth by the American Society for Training and Development (ASTD).

1. Expanded Mission Critical customer care skill sets taught in courses designed for both telephone and face-to-face interactions:

1. Telephone Etiquette
2. Trust & Rapport Building
3. Active Listening Skills
4. Problem Solving
5. Defusing Anger
6. Interpersonal Communications Strategies
7. Stress Control
8. Managing Customer Expectations
9. Business Email Etiquette
10. Goal Setting
11. Creating Customer Loyalty

Link to complete course list

2. Observable skills that provide measurable outcomes:

• Tests at the end of each module demonstrate knowledge gained
• Test results are e-mailed to up to three people you designate
• Skills observation checklist to demonstrate transfer of knowledge and skill back on the job

3. Coaching guide and Microsoft Power Points practice session guide available for download online. Job Aids for each course included.

• Practice the skill sets course by course in sequence and collectively
• Use observation checklists and job aids to identify areas needing improvement
• Use online coaching guide to help students achieve unprecedented results

4. e-Learn + U-Coach is a strategy we see more and more budget conscious companies using. Accessing internal talent is a great way to provide sustainable skill development.

• STI can provide coaches
• You can provide coaches and we will "coach-the-coach.

5. Highly interactive and engaging course designs. Learning activities include:

• Smart Schools
• Quik Quiz
• Practice sessions
• Listen / watch and learn
• End of Course Assessment

6. Short complete courses:

• 60 - 120 minute target completion time per course
• Complete map for each module so you can stop midcourse and reenter at the next lesson

7. Membership Based Access:

• 12 full months access to all currently available courses and job aids
• Go in and out as often as you wish during the term of your membership for reinforcement and access to learning tips

8. Very low cost:

• $150.00 per student per year for unlimited access to all available courses.
• Buy Online www.LearnCustomerServiceOnline.com
• For group registrations please call:

281-367-5599
info@saleshelp.com

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Train Customer Service.com and LearnCustomerServiceOnline.com are part of the
Customer Service Training division of Sales Training International

Sales Training International (www.SalesHelp.com) has been in business since 1986 and continues to be leader in content development.

info@saleshelp.com